SHIPMENT PROCESSING TIMES:

• All orders are processed within 1-2 Business days (Monday - Friday). 
• Orders are not processed and shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES:

Shipping charges for your order will be calculated and displayed at the checkout. USPS / FEDEX / UPS rates are automatically applied.

• Overnight delivery is only available for orders with delivery addresses within the continental United States.
• Delivery delays can occasionally occur.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES:

• Pure Factors ships to addresses within the United States only. PO Box addresses are accepted as well.

SHIPMENT CONFIRMATION & ORDER TRACKING:

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). Tracking # will be provided after orders have been processed.

DAMAGES:

• Pure Factors works very diligently to ensure 100% customer satisfaction.  If you received your order damaged, please contact us at 1 (800) 895-4415
• Please save all packaging materials and damaged goods